FAQ

1. What are your shipping fees?

• Orders from $0 to $30.00 have a flat shipping fee of $8.95.

• Orders $30.01 and above qualify for free shipping.

2. How long does order processing take?
All orders take 3 to 5 business days to process before shipment.

3. Which shipping carrier do you use and how long does delivery take?
We ship all orders via UPS. Delivery usually takes 5 to 15 business days after shipment.

4. How can I track my order?
After your order ships, you will receive a confirmation email with a tracking number. Tracking information typically activates within 24 hours.

5. Do you ship internationally?
Currently, we only ship within the United States.

6. What is your return policy?
We offer a 30-day return policy. You can request a return within 30 days of receiving your order.

7. What conditions must returns meet?
Returned items must be unused, in original condition, and include all original packaging. Return shipping is the customer's responsibility unless the item is damaged or incorrect.

8. Are there items that cannot be returned?
Yes, certain items such as used cat litter accessories cannot be returned due to hygiene and safety reasons.

9. What should I do if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery. We will arrange a replacement or full refund at no extra cost.

10. How long does it take to receive a refund?
After we receive and inspect your returned item, refunds are processed within 5 to 10 business days to your original payment method.

11. Can I exchange an item?
Yes, please contact us within 30 days to request an exchange. Return shipping costs apply unless the item is damaged or incorrect.

12. How do I start a return or exchange?
Contact our customer service with your order number and reason for return/exchange. We will provide return instructions and address.